This word makes its rounds in all markets , all industries across the globe and in fact has become synonymous with delight, happiness, revenue, profitability and retention at an optimal cost etc etc.How many of us really value that and have an approach that we passionately pursue?.
People have to keep things simple and just relate with the other soul and trust me its not a very high precision, hi tech job that has to be taught.It has to come from within.Common sense also needs to prevail and also be used at the appropriate times to ensure maximum success.You can win all battles but you surely would be remembered for having presented yourself ably and with a genuine intent to resolve any crisis or situation .Happiness, delight is also relative.The best is never there yet even if you were to have spent years in the industry.But the ability to diffuse a crisis, manage the smile on the face of an irate client is an art.It can be a masterpiece that will be better than a Michelangelo
The egos clash, BP rise skyhigh, doctors do booming business and the world watches the fun at your expense.Sometimes people step out of such a battle as if it were coming out of Trafalgar or waterloo.Triumphant most of the time , but mentally hurt.Alternately physically hurt ,but mentally victorious.
What an achievement!!Great show.If we use some 10 seconds to take a deep breath and analyse the situation before we react and then take steps to set things on the right course , the situation would be entirely different.Getting angry and flashing your ego, flexing your muscles doesn't reach you anywhere.Infact deflating the others ego wins you half the battle by simply acknowledging his views and doing things appropriate that make it logical and rational to explain.Once temperatures cool, world suddenly becomes a better place to live in.
Live another day,bring more delight.Hail Customers
People have to keep things simple and just relate with the other soul and trust me its not a very high precision, hi tech job that has to be taught.It has to come from within.Common sense also needs to prevail and also be used at the appropriate times to ensure maximum success.You can win all battles but you surely would be remembered for having presented yourself ably and with a genuine intent to resolve any crisis or situation .Happiness, delight is also relative.The best is never there yet even if you were to have spent years in the industry.But the ability to diffuse a crisis, manage the smile on the face of an irate client is an art.It can be a masterpiece that will be better than a Michelangelo
The egos clash, BP rise skyhigh, doctors do booming business and the world watches the fun at your expense.Sometimes people step out of such a battle as if it were coming out of Trafalgar or waterloo.Triumphant most of the time , but mentally hurt.Alternately physically hurt ,but mentally victorious.
What an achievement!!Great show.If we use some 10 seconds to take a deep breath and analyse the situation before we react and then take steps to set things on the right course , the situation would be entirely different.Getting angry and flashing your ego, flexing your muscles doesn't reach you anywhere.Infact deflating the others ego wins you half the battle by simply acknowledging his views and doing things appropriate that make it logical and rational to explain.Once temperatures cool, world suddenly becomes a better place to live in.
Live another day,bring more delight.Hail Customers
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